Start Fresh Today Product Review: Trusted Debtor Education and Credit Counseling for Your Consumer Bankruptcy Clients with Live Support
The debtor education and credit counseling marketplace is scattered with options. However, one organization has been delivering the gold standard of customer service in the industry since 2005.
While many providers have come and gone, Start Fresh Today has maintained its position as a leader by creating a great experience for both the attorney and consumer. Powered by years of expertise and impressive investments in technology.
One of the first differentiators for Start Fresh Today is their team. Rori Schoen, Attorney Relationship Manager is also a Certified Credit Counseling Agent and has been with the Start Fresh Today organization since 2008. She and I had the pleasure of diving into the various ways that she and her team help attorneys and their clients see the most success from the program.
Live Phone and Chat Support
Start Fresh Today has both a dedicated Attorney Line, at any time law firms can call for support for their clients at 888-214-7773. Clients are provided with a hotline number inside the educational area online with live agents available six days per week!
In consumer bankruptcy longer support hours can mean the difference between getting a client to complete their course, and stalling out for another week. The support team’s hours are Monday through Thursday from 9 AM to 8 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 6 PM.
Integrations
Start Fresh Today’s tenure in the space has given them the time to integrate with the leading bankruptcy petition preparation providers including:
- Bankruptcy Pro
- Legal Pro
- Best Case
- MFI Credit Reporting
Nationwide Coverage and eFilings
Approved in all states and districts as an accredited provider and integrated with the court systems. Which makes ECF Filings a breeze.
Handouts, Marketing Materials and More to Increase Client Success
Instead of being a law firm that gives a client a link on a post it note, provide them with a beautifully designed and branded info sheet. Convenient desktop pads can live next to every intake person and attorney’s computer. With every consult, the client leaves with information in hand and ready to begin the next step in the bankruptcy process. Branded landing pages are also provided to law firms to include as easy instructions over email.
Invested in the Client’s Success
A cornerstone in Start Fresh Today’s approach to debtor education is the commitment to helping them succeed after their bankruptcy is discharged. With a library of extend courses such as, rebuilding credit classes, budget templates and more.
Attorney Resources for Law Firm Management and Growth
Start Fresh Today keeps close tabs on the success of it’s law firms, constantly providing resources for law firms such as their quarterly newsletter, help guides and educational webinars.
Contact the Start Fresh Today Team at friends@startfreshtoday.com or reach them at 1-800-403-3433 for more information.
